Privacy Police

1. Introduction

At DigiFlexi, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services. By using our website or working with us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

• Full name and contact details (email address, phone number)
• Business name and website URL
• Project enquiry details and messages submitted via our contact form
• Payment information (processed securely through third-party payment providers)

b. Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookie and tracking data (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate about your project
• Deliver our web design, development, and digital services
• Process payments and issue invoices
• Send project updates, proposals, and relevant communications
• Improve our website and service offerings
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

DigiFlexi does not share your personal information with third parties except in the following circumstances:

• Service providers: Trusted tools and platforms we use to deliver our services (e.g. project management tools, payment processors, email platforms) — all bound by their own privacy policies
• Legal requirements: Where disclosure is required by law, regulation, or legal process
• Business transfers: In the unlikely event of a business merger or acquisition, client data may be transferred as part of that process

5. Data Storage & Security

Your personal information is stored securely and protected against unauthorised access, loss, or misuse. We use industry-standard security measures including encrypted communications and secure file storage.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour (e.g. Google Analytics)
• Marketing cookies: Used to deliver relevant content and track campaign performance

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. DigiFlexi is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at hello@digiflexi.com. We will respond to all requests within a reasonable timeframe.

9. Australian Privacy Compliance

For our Australian clients and website visitors, DigiFlexi endeavours to handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe we have not handled your information appropriately, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove it promptly.

11. Changes to This Privacy Policy

DigiFlexi reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.